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Shipping & Returns Policy

Shipping and Handling

Order processing is 1-3 business days for in stock items. Products not on hand may take a little longer 1-3 weeks. Occasionally and due to popularity items may be on back order or discontinued without notice. We attempt to keep all information on the website up to date. If an item was paid for, but has become out of stock before your order has been filled, we will issue a refund to you.

All prices are subject to change.

We ship orders via Canadian Post all items were applicable are insured. We do not ship to  AFO/FPO addresses. When your order has been shipped, we will email you with the tracking number if applicable. Orders shipped internationally can take a little longer due to customs inspection. Delivery may also take longer during holidays and special dates.

It is the responsibility of all customers to understand local, regional, national and international laws pertaining to the items they purchase, and you the customer are solely responsible for packages lost or destroyed, or any form of legal action resulting from the purchase of the items that are illegal in that particular country or region.

We ship all orders to the shipping address specified at the time of purchase, we accept no responsibility or liability for goods not received as a result of an incorrect address or change of address.

If for any reason your package has been returned to New Awakening and you wish it to be resent, you will be charged a reshipping cost by weight.

Payment Methods

Payments can be made through PayPal or if you do not have a PayPal account you can use your Credit Card, just click PayPal and it will take you to another screen where you have the option of paying with your Credit Card and not going through Paypal.

International Shipping

Yes we do ship internationally. Additional cost such as custom taxes/fees/import duties as levied by your country are your responsibility. We are sorry but we have no way of knowing what these fees will be.

Returns

Please contact us by email before making a return, see Contact Page.

You the customer are responsible for shipping back your returned order.

All returns must be made within 7 days of receipt of merchandise they must be prepaid, insured and have a copy of the invoice and in the original packaging and unused.

We will refund the cost of the items but not the shipping.

When we receive your returned items we will process the refund (in the same fashion you paid).

Unfortunately we cannot accept returns or give refunds on items that have been opened or possibly used such as essential oils, fragrant oils, lotions, spell kits, herbs, CD’s, DVD’s, books and clothing. Please return the package in a secure cardboard box and insure it, we are not responsible for items that are returned damaged.

Shipping and handling fees are non-refundable once a product has been shipped to you.

Loss of Items

Please contact us immediately should you experience loss or damage to your order. We will do our utmost to work with you to locate your package as all our orders have tracking and are shipped with insurance. If a claim is required and as soon as the carrier has accepted the claim, you will receive a refund for the damaged/lost items.

Privacy Policy

New Awakening respects the privacy of every customer and supplier. The personal information provided to us will only be collected and disclosed and used in accordance with this policy statement, or as otherwise permitted by law.

Herbs and Spells

We do not give out any medical advice regarding herbs nor do we claim to cure any type of ailment. Please seek medical advice before using any of these products.

Spells and Spell Kits are for entertainment purposes only and we make no claims or guarantees.

 Essential, Fragrance and Auric Oils

All products must be used at the customers own discretion. New Awakening shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.